We are prepared to offer the
following additional services:
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Project administration and consulting
Getting prepared for a huge project could be
a time consuming issue as well as a step, where many following problems
could be avoided by simply doing the right things. The analysis
of a system environment, putting together all information needed for
the final roll-out of a system and the coordination of the tasks to
be performed is a extremely import issue. If you need some help doing
this, let us know. We have the background of many years for this scenario.
By the way: Our Business processes are strictly
according to the SEP definition
(Software Development Process)
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Educational services
If you are planning to set up your own software
development and maintenance staff and you need specific knowledge
not only related to our EC32 system, we could provide you with |
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general training sessions for computer technology |
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training sessions network technology |
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training sessions EC32 system architecture |
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training sessions in programming languages and
techniques with special
respect to RTK-C, RT-IP and EC32 |
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Source and system support |
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The normal delivery of one of our product
includes the installation of all required runtime modules, a training
session for production and maintenance personal as well as the documentation. |
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Some customers are asking also for the
development environment and the sources of their application |
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There are models available, which provide
you with the application source and also models for the development
environment. Please ask for details. Unfortunately we have currently
no plan, to make a disclosure of the system software of EC32. But,
also this would a subject to specific negotiations. |
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Maintenance support |
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No software is 100% error free or includes
all features you may require after some time. There is a certain time
of guaranteed support after the initial installation. But what happens,
if you find a problem, lets say 15 months after that day? Or you
want some changes because your field installation has changed? |
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Having contracted a maintenance support
gives you fast access to our resources. We do not leave you alone
with your installations! |
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There are different models available,
depending on response time, duration and level of support. Please
do not hesitate to ask for details. |
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See also:
Maintenance
and
Support |
